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Expert Guidance for Smarter Benefits Decisions
Decision support that helps participants select the best healthcare options with ease.
Get in touch
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Aptia's Expert Guidance decision support tool helps participants identify the healthcare packages that best fit their needs. By answering a few quick questions, users receive personalized benefits recommendations, saving time and making enrollment easier. Participants can follow the tool’s suggestions or customize their package further.

What sets us apart
Expert Guidance
Simple, Guided Process
The tool begins with confidential questions about healthcare status, family needs, and spending preferences to better understand each participant.
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Personalized Results
Quick, Personalized Results
In just a few minutes, participants receive tailored benefits options based on their responses.
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Make It Yours
Flexible and Customizable
Participants can review the recommended package and easily make changes before finalizing their enrollment.
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PROVEN OUTCOMES
96
%
PARTICIPAN SATISFACTION
80
+
WORLD CLASS CONTACT CENTER
96
%
CLIENT RETENTION

“Thank you again for your help! You ALWAYS go above and beyond for me and our employees.”

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Julie
|
Retiree

“My experience was so awesome! Irving explained things well and researched smaller items to ensure everything was clear!”

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Julie
|
Retiree

“We’ve had a very positive experience with Open Enrollment this year. It’s been great so far! Keep up the great work!!”

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Julie
|
Retiree
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"Major testimonial that’s worth highlighting, like so. Lorem ipsum sit amet consectetur adipiscing elit."

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Bala Viswanathan
CEO of Aptia
FAQ
What is Aptia's Expert Guidance tool?
A decision support tool that provides personalized benefits recommendations based on a few simple questions.
How does it work?
Participants answer questions about their current healthcare, family status, and spending preferences. The tool then presents the best healthcare options in just a few minutes.
Can participants change their selections?
Yes. After the personalized benefits package is presented, participants can easily make adjustments before finalizing their enrollment.

Related solutions

Discover our capabilities and be prepared for the future needs of benefits administration.
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Communication Services
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Benefits Administration
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Personalized Contact Center
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Articles| May 26 2025
Article 2 - US - Sample
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