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Enhancing Benefits Engagement Through Expert Communications Support
Tailored employee communications designed to simplify enrollment and maximize engagement.
Get in touch
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Aptia’s Communications Support services deliver expertly curated materials and multi-channel outreach to help employees and retirees make informed benefits decisions.

From digital postcards and benefits guides to ongoing email campaigns and robust reporting, we manage communications that align with your benefits strategy and engage your workforce effectively.

What sets us apart
Comprehensive
Comprehensive Core Package
Includes open enrollment announcement and reminder postcards, benefits decision guides, emails, and educational videos—customized to your population’s needs.
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Expert Managed
Expertly Managed Delivery
Communications are curated for the Aptia enrollment experience, managed by a communications expert, and integrated across all teams for seamless delivery.
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Multi-Channel
Flexible, Multi-Channel Options
Delivery via email and/or text, with access to a reporting dashboard to track campaign performance and engagement.
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PROVEN OUTCOMES
96
%
PARTICIPAN SATISFACTION
80
+
WORLD CLASS CONTACT CENTER
96
%
CLIENT RETENTION

“My experience was so awesome! Irving explained things well and researched smaller items to ensure everything was clear!”

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Julie
|
Retiree

“Thank you again for your help! You ALWAYS go above and beyond for me and our employees.”

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Julie
|
Retiree

“We’ve had a very positive experience with Open Enrollment this year. It’s been great so far! Keep up the great work!!”

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Julie
|
Retiree
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"Major testimonial that’s worth highlighting, like so. Lorem ipsum sit amet consectetur adipiscing elit."

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Bala Viswanathan
CEO of Aptia
FAQ
What’s included in the core communications package?
The core package includes open enrollment announcement and reminder postcards, benefits decision guides, open enrollment emails and other ongoing emails, and educational videos.
What optional capabilities are available?
Optional services include virtual benefits fairs, mobile responsive microsites, fully custom videos, mobile wallets and newsletters, posters, flyers, brochures, and multichannel messaging such as text, email, and ringless voicemail. Availability, timing, and pricing are scoped separately.
Is reporting included?
Yes. Clients have access to a reporting dashboard to monitor campaign performance and identify what’s resonating with participants.

Related solutions

Discover our capabilities and be prepared for the future needs of benefits administration.
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Expert Guidance Decision Support
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Personalized Contact Center
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Operations Support Services
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Articles| May 26 2025
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